Shipping & Returns

PresentStorie is currently shipping all over India. At PresentStorie we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products as soon as possible.
** The customer should reach out within 48hrs of delivery along with the image (Post 48 hours we will not be able to entertain any complaints). If the damage is reported within 48 hours; PresentStorie will take action accordingly. Thank you for visiting and shopping at PresentStorie. Following are the terms and conditions that constitute our Shipping Policy.  Domestic Shipping Policy Shipment: All orders are processed within 3-14 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, Whatsapp or telephone.

General Information

• All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you through call and/or email.
• Unless there are exceptional circumstances, we make every effort to fulfill your order within 14 working days of the date of your order. Business days mean Monday to Saturday, except holidays.
• Please note we do not ship on Sundays or holidays
• Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
• The customer can provide special delivery instructions on the check-out page of our website
• Please note that online payments don’t require any additional delivery charges. However, COD orders are charged at INR 75.

In case of damaged/wrong products, the customer has a choice of either calling for a replacement or getting a refund.

• To schedule an exchange please drop us an email within 48 hrs of receiving the package at sales@thejuneshop.com along with your order, exchange details and an image of the purchased product.
• All exchanges must be in unused condition with all original tags and packaging intact.
• Replacement to be dispatched with 7-10 working days at no additional cost.
• If the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.
• In case of a refund, PresentStorie will initiate it as soon as it receives the product in untampered condition.
• The customer will have a choice to either accept June Credit or receive their payment via Paytm, Razor Pay or Bank Transfer.
• Return is not applicable on bulk or corporate orders.
• Certain products (socks, eye masks, cosmetics, steel straws etc.) where personal hygiene is a part of the product use case are not applicable for return. For such products, this note is mentioned directly on the product page.
• While exchanging the products which are purchased, in case the products requested for exchange are not available in stock the amount will be refunded as cash.
• In case a customer has to return or exchange anything from a combo pack, the whole pack will have to be returned.
• Gift cards and vouchers are non-refundable.
• If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
• Refund after deducting amount against freight as follows:
  Order value in INR:
  • 0-499: Rs. 60
  • 500-999: Rs. 130
  • 1000-2000: Rs. 200
  • Above 2000: 10% of order value

In case of any queries regarding the product you wish to order, feel free to reach out to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels.Ph: +91 86971 11998 (10:30am-7:30pm, Monday to Saturday)  Email: sales@thejunshop.com

Note 1: In case of unsatisfactory product quality, the customer can have the product replaced/refunded. However, the customer will have to self-ship the product and all the shipping costs will be borne by the customer.
Note 2: Beware of fraudulent calls, we never call you to participate in any lucky draw contests. Do not share OTP/Account details or transfer money to anyone offering vouchers/lucky draw prizes. If you have received any such calls, please report against those numbers and raise a complaint to the local authorities or online FTC complaint assistant

Disclaimer

The images of the products shown on the website may be slightly different than the product delivered in terms of shade and color as the images shown on the website are graphical representation of the product.

The June Shop takes no responsibility if in the due course of usage of the product there are any damages. If the customer has any query about the product they can email us and ask us beforehand. Damage to the product after it is used is sole responsibility of the customer. To claim an exchange or refund for a clearance product, please get in touch with us as soon as you get the delivery.

Please note shipping charges applied will not be refunded.

Cancellation Policy

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at support@presentstorie.com with your order number mentioned in the subject line.
In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email.
Please note if the order is cancelled after shipping then shipping charges applied will not be refunded.

Refunds will only be processed for damaged or defective products either for paid or COD orders. Please note the shipping charge of Rs. 75 where applicable will not be refunded. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. In case of COD orders, customers' bank account details will be required and the refund will be credited within 7-10 working days from the date of cancellation of the order. Alternatively, refunds can also be done via PayTM.

The June Shop accepts all major debit cards and credit cards. The payment option available for your location will be visible upon checkout.